Note: Due to the current pandemic, if any customer willing to take a refund after the order confirmation willingly, then the customer has to bear a 5% service charge on the refund.
- If product is defective, damaged, or broken, contact us within 48 hours of delivery otherwise no return or refund claims will be entertained.
- Return is only applicable to manufacturing defects.
- The product will be inspected in our hub by professional and then exchange/refund will be processed as per our terms.
- If a product is defective then attach a small video demonstrating the problem.
- For Manufacturing Defects, a direct exchange will be given to the Customer.
How to request for return
- Raise a Complain from here with your order id and describe your problem
- Customer can directly call us on customer care number: +918448444389 and request the return
Product conditions to be returned
- The product should not be soldered, used, altered, or modified in any way.
- The return will not be accepted if the product has any type of alteration or modification or even used or found that it is not from our warehouse then the product will be sent back to the customer at their expenses.
The products which are not applicable for return
- Any gift products can not be returned or exchanged
- The opened electrostatic cover will not be returned until it has any manufacturing defects
- Product with worth 50 rs or less will not be returned or exchanged
Shipping of return product
- We will book the return parcel and pick-up person will pick the product
- If return service is not available in the location, we will notify customer and customer needs to courier on our address and send the proof and we will refund the shipping charges as per refund policy
- Customers will get a refund through a bank account, wallet, or coupon.
- If the customer prefers a wallet or coupon, they will get the refund instantly and other methods will take 3 to 5 working days
- The refund will be initiated once we inspect the returned product.
- Shipping charges are not refundable.
- If the returned product does not meet our return policy, we will not refund and will be shipped to the customer at their expense
- If the product is fully working and has no defects but even the customer wants to return then no refund will be issued.
- If by any personal reason customer wants to cancel the order when it is in transit then the customer has to bear the loss in shipping charges and also has to bear the RTO charges( same as shipping charges) along with 5% RTO processing charges.